Testimonials

The greatest measure of success for JMT Mechanical is a satisfied customer. We truly appreciate the feedback we receive which helps us measure how well we are meeting the needs of our valuable clientele. Following, are a few of their comments.

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Dear Mark,
I just want to take a moment to tell you how much I appreciated the service your company provided to me last month. When the pool pump went out at my house, a neighbor recommended your company and gave me your telephone number. I am so glad I called. From the office staff to the technician, your employees were friendly, knowledgeable and most of all, helpful. A technician arrived that very afternoon and had the problem fixed quickly. The pump has been working great ever since! I will use your company again in future. Thanks!

- Diane Albanese Antioch , California

 

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Mark Smith,
We have a Regular Maintenance Agreement or “ESA” with your company since our new location opened 5 years ago and the terrific customer and technical service your company has provided has never failed. Recently, we installed a new heating and cooling system that we are extremely satisfied with. Even more, I would like to personally thank you for your patience in dealing with the issues that arose with other construction that was going on in the office. We appreciate the hard work your company provided to meet our specific renovation needs. We look forward to continuing to doing business with your company in the future.

- Jerry Phillips, IBEW Office Manger , Martinez, California

 

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  • Arnie H.

Pleasant Hill, CA

5.0 star rating

7/9/2013

We had an urgent air conditioning problem during a recent heat wave at our townhouse in Martinez, CA.  Other A/C contractors could not schedule for several days, but the owner (Mark) at JMT heard the secretary take the call, and he agreed to come out the next day, even though he was somewhat incapacitated by a foot injury.  To make matters more unhappy, our “home warranty” company was proving difficult to schedule, work with, pin down on who was responsible for what.  Mark gave me excellent advice, quoted a fair price, solved some problems caused by prior inept installation, and finished the job as soon as a new unit and parts became available.  His men never complained about some challenges of the townhome’s layout, they just figured out solutions.  As you can tell, I’m a big fan of JMT.

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  • Lesley E.

Moraga, CA

5.0 star rating

5/31/2013

JMT Mechanical installed a Carrier AC/Heating system in my home 7 years ago, and when I experienced recurring problems with it recently, Mark and his team really stepped up to help resolve my problems.  They advocated for me with Carrier to honor the warranty with parts and labor, and while this may seem like standard operating procedure, it was very unusual because JMT is no longer a Carrier distributor.  All this had to be coordinated through another company (Moore Mechanical – who also were very good) who acts as a distributor for Carrier today.  JMT helped me out with obtaining refrigerant for the repair – an extremely costly item – and I feel all this, combined with the advocacy – was going above and beyond for me.  

I have to give big props to Mark, Brandon and everyone at JMT for being truly service oriented and operating with high integrity and professionalism.

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  • Kira S.

Walnut Creek, CA

5.0 star rating

7/9/2013

I recently had three units installed in my home for heating/AC and the people at JMT were great.

From the up-front visit to get a quote to the guys that worked on the installation, I would recommend this company to anyone needing heating or AC work.

The only issue I had was getting an actual date/time for the installation.  It turns out the scheduling challenge was a result of a change in staffing.  But after expressing my frustration, the owner called me right away and resolved all concerns, and scheduled the work for the next day!

Everyone at this company is honest, professional, friendly, and down-to-earth.  No obnoxious sales pitches here.  And after the guys left some dirt on the floor they even vacuumed my house to clean it up!

We will definitely use this company again.

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  • Aaron C.

San Francisco, CA

5.0 star rating

11/18/2011

I’ve been working with JMT over the past 8 years.   They’ve handled everything from installing tankless hot water heaters at my home to stardard heating units in my rental properties.  The owner Mark is easy to work with and has a great crew.

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  • Tracy A.

Walnut Creek, CA

5.0 star rating

6/1/2011

First to Review

My experience with JMT Mechanical was superior. They were reasonably priced, efficient, and knowledgeable. They moved an AC unit for me, routing the lines in the most efficient, aesthetically pleasing manner. All plans were discussed with me first. Mark who estimated the job was courteous, professional, and knowledgeable. The two crew members were equally so; taking care when items in my garage were moved to replace them exactly as they were found; as well as to ask for my direction when options were possible. Mark and JMT Mechanical have my highest recommendation.

Update:
Mark with JMT Mechanical was very creative in suggesting the addition of 3 sound attenuators bolted to the inside of my furnace plenum to reduce furnace noise in my bedroom on the 2nd floor. He designed 3 rectangular pieces of metal covered with 1.5 inch black sound mat on both sides. I no longer have to shut off the furnace at night so I can sleep. JMT Mechanical has my highest recommendation. Very reasonably priced.

JMT Mechanical, Air Conditioning Contractors & Systems, Concord, CA